Customers who have purchased a support plan may email [email protected]. You can find information about our Support Plans, or look into our Community Support options that are backed by the team at Concurnas Ltd. For all other inquiries please email [email protected].
When contacting us on a paid support plan please provide your Concurnas customer reference number and organization name.
If you are contacting us about a usage problem or product bug we will happily receive any form of report. We do not require any formal structure for such a message. Naturally though, the more concise and direct the information you provide the easier it will be for us to get to address the issue. In addition to the information above, please try to:
Please note that we do appreciate that sometimes you may be constrained in what you can send us, so even if you can't meet all the criteria discussed above, we still want to hear from you!